001: 18354
003: Starlibrary PMS 4.5
005: 20180420
066: ^aGo.A
082: ^a362.122
100: ^aGoldstein Amin,Das
240: ^aAre You Being Served ?: New Tools for Measuring Service Delivery
245: ^a ^b New Tools for Measuring Service Delivery
260: ^aWashington,D ^b The World Bank ^c2008m
300: ^b423p: 16c