00342nam 2204553 45000010005000000030023000050050009000280080041000370820012000781000026000902600025001162500019001412450050001604553StarLibrary Marc Built20180713201711 ||||| |||||||||||amh  a658.861 achristiopher lovelock bprentice hall c2001 aالطبعة 4 aservices marketing,people technology strategy