00319nam 2211254 450000100060000000300230000600500090002900800410003808200100007910000160008926000250010524500690013011254StarLibrary Marc Built20180503201711 ||||| |||||||||||amh  a658.4 aRichard J.s bCHICAGO: hall c1997 aOperationos Management Customer-focused Principles Sixth Edition