00526nam 2227108 450000100060000000300230000600500090002900800410003808200120007907200160009102000220010710000200012926000240014925000060017324500970017965000160027665000220029265000200031427108StarLibrary Marc Built20180430201711 ||||| |||||||||||amh  a658.572 aAPPENDICIES a978-0-07-148655-2 aRONALD L.KERBER bMC GRAW,HILL c2007 a4 aStrategic Product Creation bDeliver Customer Satisfaction from Every Level of Your Company aAPPENDICIES aBREAKING THE GRID aMAKING THE GRID