001: 859
003: Starlibrary PMS 4.5
005: 20180713
020: ^a0071244964
066: ^aZe.S
082: ^a658.8
100: ^aZethaml B.Gremler
240: ^aService Marketing Integrating Customer Focus Across the Firm 4E
245: ^aService Marketing Integrating Customer Focus Across the Firm 4E
260: