001: 77642
003: Starlibrary PMS 4.5
005: 20180430
066: ^aRe.i
072: ^adevelop pland linked to customer\s businees initiatives
082: ^a658.8
100: ^aReference
240: ^aibm signature selling method
245: ^aibm signature selling method
260: ^c2001
650: ^a understand the customer\s & it environment