001: 31474
003: Starlibrary PMS 4.5
005: 20180420
020: ^a0-07-040273-6
066: ^aAl.b
072: ^aCustomer Relationships
082: ^a001.6
100: ^aAlex Berson
240: ^abuilding Data Mining applications for CRM
245: ^abuilding Data Mining applications for CRM
260: ^c2000
650: ^aCustomer Relationships Management
650: ^aData Minig
700: ^a Stephen smith