001: 14954
003: Starlibrary PMS 4.5
005: 20180430
020: ^a0-316-71082-2
066: ^aFr.c
072: ^aacknoledgment
082: ^a610.69
100: ^aFrederic w.platt
240: ^aconversation repair
245: ^aconversation repair
260: ^c1995
650: ^adiscover meaning
650: ^aeffective empathy