001: 29790
003: Starlibrary PMS 4.5
005: 20180430
020: ^a81-85386-05-6
066: ^aJo.B
072: ^aletter plan
082: ^a658
100: ^aJohn D. Pettit
240: ^aBusiness communication: Theory and Application
245: ^a ^b Theory and Application
260: ^c1994
650: ^aagreements
650: ^asales capitalization
700: ^a Raymond V. Lesikar