001: 27108
003: Starlibrary PMS 4.5
005: 20180430
020: ^a978-0-07-148655-2
066: ^aRO.S
072: ^aAPPENDICIES
082: ^a658.572
100: ^aRONALD L.KERBER
240: ^aStrategic Product Creation: Deliver Customer Satisfaction from Every Level of Your Company
245: ^a ^b Deliver Customer Satisfaction from Every Level of Your Company
260: ^c2007
650: ^aBREAKING THE GRID
650: ^aMAKING THE GRID
700: ^a TIMOTHY M. LASETER