001: 2775
003: Starlibrary PMS 4.5
005: 20180417
066: ^aPH.R
082: ^a423.143
100: ^aPHILIP B. CROSBY
240: ^aRUNNING THINGS THE ART OF MAKING THINGS HAPPEN
245: ^aRUNNING THINGS THE ART OF MAKING THINGS HAPPEN